Support Lead
IT Support – IT
Gauteng – South Africa
Be the Hero Behind the Scenes!
Are you a tech-savvy problem-solver with a knack for keeping systems running smoothly and users happy? Join our team as a Support Lead and take charge of post-implementation success, ensuring our enterprise systems are always at their best!
Responsibilities:
- Post-Implementation Support: Manage the ongoing support phase, addressing any user issues, bug fixes, and system updates.
- System Maintenance: Oversee regular system maintenance, including software updates, patch management, and performance monitoring.
- User Support: Serve as the first line of support for end-users, providing troubleshooting assistance and resolving user-reported issues.
- Escalation Management: Escalate unresolved issues to appropriate technical teams or vendors, ensuring quick resolution.
- Documentation & Knowledge Base: Maintain documentation for system configurations, known issues, and user guides to assist with troubleshooting and knowledge transfer.
- Ongoing System Improvements: Identify opportunities for system enhancements and improvements based on user feedback and evolving business needs.
Educational Qualifications:
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- ITIL Foundation Certification is required; additional IT service management certifications are beneficial.
Experience:
- 5+ years of experience in IT support, with at least 2 years in a leadership or management role.
- Experience in supporting enterprise-level applications and systems, particularly ERP or project management tools.
- Familiarity with system maintenance, upgrades, and troubleshooting.
Skills:
- Strong problem-solving skills and ability to prioritize support issues.
- Excellent communication skills for interacting with users and stakeholders.
- Knowledge of helpdesk software and IT service management platforms.
Interested? Apply Now!
